FAQ's

How long will it be until i receive my order?

Delivery can take up to around 30 days, however on average delivery takes between 12 and 20 days. This is due to our products being sourced from a variety of places to try and get the best deals. 

How much does shipping cost?

Nothing. We don’t charge anything for postage and try to get your items out to you as soon as possible. Once your item has been shipped you will also be given a tracking number.

Why should i make an account?

Making an account has several benefits. You can save your details to make future checkouts faster, get the opportunity to win free gifts,  and you will be rewarded with points based on your orders to receive discounts. Here at SH-Jewellery we want to reward loyalty, lots more incentives to come.

What happens if an item comes through damaged or I am not happy with my purchase?

We hope that you will be completely satisfied with your purchase, however if this is not the case please email us at customer-services.ac@outlook.com. If the item is damaged then you will need to contact us immediately and  provide photographs. If for whatever reason you are unhappy with your order but your item is not damaged then please email us to arrange a return. 

Will all of my items come through at the same time?

Not necessarily. We find our products from a range of sources in an attempt to find the best deals, depending on where the items are being stored your order may come through in multiple packages.

Will I be able to track my order?

Yes. Once your order has been placed and your item shipped, you will recieve an email containing your tracking number.

What ring size do I order?

Many of our rings are labelled in US sizes which means you may need to convert them to UK sizes. If you need help doing this, please go to our ring sizing page.

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